Privacy Policy

WhizReports by DataDrip ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at whizreports.com (the "Site") and our WhizReports product and related services (the "Service"). Please read this policy carefully. By accessing or using the Service, you agree to this Privacy Policy.

1. Information We Collect

We collect information that you provide directly to us, that we obtain automatically when you use our Service, and that we receive from third parties.

Information you provide

• Account data: name, email address, password (hashed), and other profile information when you register or update your account.
• Payment data: billing address and payment method details; we do not store full credit card numbers. Payment processing is handled by our PCI-compliant payment provider.
• Content and usage: data you upload or connect to the Service (e.g., data sources, report configurations, dashboard settings), and how you use the Service (e.g., queries, views, sharing actions).
• Communications: when you contact us (e.g., support requests, feedback), we keep records of those communications.

Information we collect automatically

• Device and log data: IP address, browser type, operating system, referring URLs, pages viewed, and timestamps when you use the Site or Service.
• Cookies and similar technologies: we use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage. You can control cookies through your browser settings.

Information from third parties

If you sign in via a third party (e.g., Google, SSO), we receive identifiers and basic profile information as permitted by that provider. We may also receive business contact or usage information from partners or resellers.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain, and improve the Service.
• Authenticate users and manage accounts.
• Process payments and send related communications.
• Send you product updates, security alerts, and support messages.
• Respond to your requests and provide customer support.
• Analyze usage and trends to improve the Service and develop new features.
• Detect, prevent, and address fraud, abuse, or security issues.
• Comply with legal obligations and enforce our terms.

We do not sell your personal information. We may share information with service providers (e.g., hosting, analytics, payment processors) who process data on our behalf under contractual obligations. We may also share information if required by law or to protect our rights, users, or the public.

3. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain information after account closure to comply with legal obligations, resolve disputes, and enforce agreements. Aggregated or de-identified data may be retained longer for product and analytics purposes.

4. Security

We implement industry-standard technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the right to access, correct, delete, or port your personal information, or to object to or restrict certain processing. You can update account details in the Service settings. To exercise other rights or make a request, contact us at the email below. We will respond in accordance with applicable law. You may also have the right to lodge a complaint with a supervisory authority.

6. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards (e.g., standard contractual clauses) where required by law.

7. Children

The Service is not intended for individuals under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us so we can delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. For material changes, we may notify you by email or through the Service. Your continued use of the Service after changes constitutes acceptance of the updated policy.

9. Contact Us

For privacy-related questions or requests, contact us at privacy@whizreports.com or at DataDrip, attn: Privacy, or via our contact page.